Oferta nr:207/2018

Customer Service Advisor Entry (English Speaker)


As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Service Delivery business group within Alight Solutions.


About the Role


Job Responsibilities:

  • Providing telephone, web chat and email support for the employees of our clients who contact us with questions about HR procedures or their employment benefits;
  • Being a specialist on HR procedures and explaining how to use an online HR system ;
  • Resolving more complex cases.

We help our clients with questions such as:

  • I’m applying for a mortgage and my bank needs a proof that I’m employed by my company.

Can you please tell me how I can request a Verification of Employment letter?

  • I just finished a mandatory online course but it still doesn’t show as completed.

Can you please check if everything is okay?

  • One of my team members is going to work on reduced hours.

Can you help me with updating this in the HR System?

  • How do I change my bank details in the system?
  • I have an employee who just got a promotion, can you help me put it in the system, please?

Required Experience:

  • Excellent English – C1 minimum;
  • Adaptability – you can switch priorities quickly when things change and focus on new goals;
  • Excellent written and verbal communication skills.


  • High School Diploma


About Alight Solutions

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data.

Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! We want you to join our dedicated employee company with 25 years of industry experience. Be Real with Alight and help us re-imagine how people and organizations thrive.


We are located in Enterprise Park on Powstańców Wielkopolskich St. in Kraków.


If you are interested please contact: akrawczyk@peoplescout.com   
or apply directly at: http://bit.ly/2Fql0te 



Katolicki Uniwersytet Lubelski Jana Pawła II jest wpisany do Krajowego Rejestru Agencji Zatrudnienia pod numerem 413.
Autor: Olga Żarska-Stępień
Ostatnia aktualizacja: 04.04.2018, godz. 07:46 - Olga Żarska-Stępień