Game Support Consultant with Polish

Sofia, Bulgaria


Game enthusiasm with good level of English (B2) and fluency in Polish (Native)


Ideal candidate

  • Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mind-set of a gamer
  • Player empathy. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
  • Basic Player Support understanding. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience
  • Tech & chat knowledge a plus but not mandatory

Job description

  • Help out our players with any issues they might have via tickets & chat
  • Make case by case player focused decisions in order to provide the best player experience
  • Identify trending issues submitted by players and communicate them to the appropriate teams
  • Collaborate with a passionate team of gamers in order to give our support a player to player feel

What we offer:

  • Stable job – we offer permanent labor contracts
  • Flexible schedule – we offer full time jobs, shifts between 08:00 and 24:00 and rotating weekends.
  • Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers.
  • Positive environment – we care about the well-being of our team members, invest in their development, encourage fun and team building initiatives.
  • Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
  • Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package.
  • Meal tickets shall be granted monthly.

Other fun stuff:

  • Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)
  • Free massages on site, fruits every week to boost your energy, free books rent and delivery to support your career growth.
  • Special discounts for our team members in AFI mall where our office is located. 



Salary: 1800lev (gross)/month – w przeliczeniu ok. 3100zł netto



Katolicki Uniwersytet Lubelski Jana Pawła II jest wpisany do Krajowego Rejestru Agencji Zatrudnienia pod numerem 413.
Autor: Olga Żarska-Stępień
Ostatnia aktualizacja: 03.04.2018, godz. 09:03 - Olga Żarska-Stępień