Oferta nr:759/2017

 

Nazwa Firmy:

Lufthansa Global Business Services w Krakowie

 

Nazwa stanowiska: Customer Service Junior Agent with German

Miejsce pracy: Kraków

Nr ref:5464

 

Podstawowe obowiązki:

-Getting to know the buy/order support process, procedures and standards on basic level

-Determining requirements by working with German and English speaking customers

-Answering inquiries by clarifying desired information - searching independently for information in all available systems and documentation, locating, and providing information

-Resolving problems by clarifying issues -  participating in research and exploring  of answers and alternative solutions; participating in solutions implementation; escalating unresolved problems

-Fulfilling service requests - completing transactions; forwarding requests

-Maintaining customer service database by entering information on regular basis

-Deciding urgency of an inquiry by predefined criteria

-Cooperating with other team members and with 2nd Level Support in order to provide the best service

-Cooperating and maintaining professional relations with business partners, suppliers and external providers

 

Oczekiwania:

-Very good command of German (written and spoken)

-Very good command of English (written and spoken)

-Good knowledge of MS Office

-Experience in Customer Service will be an asset

-Strong communication skillsCustomer service orientation

-Problem solving and analytical skills

 

Oferujemy:

-Challenging work in an international environment under highest standards

-Attractive benefits and bonus system

-Friendly work environment

-Opportunity to work with people from different cultures and nations

-Language skills development opportunities

-Job stability and flexible working time

 

Kontakt:

Zainteresowane osoby prosimy o aplikowanie przez formularz znajdujący się na stronie: https://www.testhr.pl/pl/offer/54643

 

 

Prosimy o dopisanie na aplikacji klauzuli: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dnia 29.08.1997 r. o ochronie danych osobowych Dz. U. N 133, poz. 833)”.

 

 

Autor: Marta Szymańska-Jarosz
Ostatnia aktualizacja: 02.08.2017, godz. 12:50 - Marta Szymańska-Jarosz