French Customer Service Advisor - Lublin

 

Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.

In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.

Join our global team and be part of technology transformation.

 

Who are we looking for?

 

Before you start our induction training we will check if you have:

fluent knowledge of French
communicative English
pro client attitude and communication skills
basic experience in Windows 7 and MS Office
customer service experience (is an asset but is not necessary)
team player, problem solving attitude and efficient task management skills

What will you do?

After an induction training you will be able to:

handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
analyze and resolve most common enquiries using step-by-step solutions provided to you deliver high quality standard service to customers
cooperate with IT specialist team to deal with more complex issues

What we offer?

 

Atmosphere

Working with great people and in legendary atmosphere
No formal dress code
Annual family picnics
Unforgettable integrational events
Employee volunteering opportunities and interesting CSR projects
We value and respect diversity in terms of gender, nationality, roles, age, interests
Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball

 

Development

Development in expert or leader competencies
Broad training offer with possible co-funding
Access to MIT Sloan Management Review Polska knowledge base
Introduction plan for new employees and Buddy Initiative
A wide range of instructor-led and e-learning trainings
Co-financing for post-graduate studies and courses
Many companies under one roof / internal headhunters
Internal development events: conferences, meetings, communities
Education First platform for learning English online

Benefits

Bonuses, including those for new employees recommendation
Additional life insurance
Access to MyAudiobooks - Entertainment and personal growth in audio version
Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
Disability inclusion, assistive technologies, reasonable accommodations
Private medical care for you and your family
Bicycle parking and carpooling options
Free coffee, water, milk and wide range of teas
Anti-smog plants in offices
Car leasing

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